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Finding shared content & searching a conversation

Long conversations build up a lot of context — photos, documents, links, and hundreds of messages. The inbox gives you two fast ways to find what you need without scrolling: a shared content panel and an in-conversation search. Both let you jump straight to the exact message where something was sent.

Shared content (Media · Links · Documents)​

Open a conversation and look at the contact panel on the right. The Shared content section gathers everything exchanged in the conversation into three tabs, with a count on each:

  • Media — images, video, and voice/audio clips, shown as a thumbnail grid. Click any item to open it in a full-screen viewer (a lightbox) right inside the inbox — images and video open large, audio opens in a centred player, and you can step between items with the on-screen arrows or your keyboard's left and right arrow keys. (In the conversation thread itself, images and video also open in this lightbox, while voice notes play inline where they appear.)
  • Documents — every other file (PDFs, spreadsheets, archives, and so on), listed with its size and date and a download button.
  • Links — every web address that appeared in the conversation's messages, grouped by the message they came from. Click a link to open it in a new tab.

Each tab loads on demand and pages in more as you scroll, so even a very long history opens quickly. Use the search box inside the panel to filter the current tab — by file name for media and documents, or by address/domain for links.

Only secure, short-lived links are used for files; the underlying storage location is never exposed, and shared content is always limited to your workspace and the open conversation.

Searching within a conversation​

Click the search icon in the conversation header to reveal the search bar. Start typing and matching messages appear instantly, each showing a preview snippet with your term highlighted, who sent it, and when. The bar shows how many messages matched. Search is case-insensitive. Press Esc to close.

Go to message​

This is the part that saves the most time. Every item in the shared-content panel and every search result has a Go to message action (search results jump on click). Selecting it scrolls the thread to the original message and briefly highlights it — even if that message is far back in the history and wasn't loaded yet. The inbox loads just the surrounding messages so you land in context.

While you're viewing an earlier part of the conversation this way, a banner appears at the top of the thread with a Back to latest button to return to the live conversation and its newest messages.

Exporting a conversation​

Sometimes you need the whole conversation outside the inbox — to archive it, attach it to a ticket, hand it to a colleague, or read it offline. Click the download icon in the conversation header (next to the search icon) to open the Download transcript menu. It offers two groups:

Text only — a single file, no attachments:

  • TXT — a plain-text transcript: each message with its timestamp, sender, and text; attachments are noted by file name.
  • JSON — the same conversation as structured data (conversation details, contact, and every message with attachment metadata). Handy for importing into another system. It contains no file links, so it never expires.
  • HTML — a single self-contained web page that renders the conversation as chat bubbles. Open it in any browser; it includes a built-in search box that highlights and filters matching messages. Attachments appear as labelled file chips (the files themselves are not included — use the ZIP for those).

With media — the complete package:

  • ZIP (media + chat) — a WhatsApp-style archive. Inside you'll find a conversation.html that renders the chat with the media shown inline (images, audio, and video play right in the page) and the same built-in search, a media/ folder with every attachment, and transcript.txt plus conversation.json for completeness. Everything is self-contained, so it opens offline with no connection to the workspace.

The download starts immediately in your browser and the file name includes the contact reference and the export date. Exports respect your access: you can only export conversations you're allowed to view, and the files never expose internal storage locations.

See also​