Get conversation routing settings

GET 
/api/routing-settings

Returns the tenant's channel-agnostic conversation-routing policy (the agent-assignment strategy). Admin only.

Responses

200

The routing settings.

401

Not authenticated. code: account_disabled means the member's seat was deactivated in this workspace: the session is over even though the token was not revoked (clients sign out and clean up).

403

Authenticated but not allowed.