Voice AI
The AI assistants that answer the phone: what they are, when they answer, when they hand over to a person, and the EU AI Act Art. 50 disclosure they must speak first. Separate from Calls because these are things an assistant's OWNER configures, not things an agent does to a call they are on — and separate from Integrations because a connected provider is only half of it.
Which vendors can actually run an assistant
The catalogue the assistant editor filters its vendor picker with, and it
Ready-made scenarios for a new assistant
SEED CONTENT for the assistant editor, which used to open as an empty
A vendor's voice catalogue, for the assistant editor
Its own endpoint rather than the announcement one, because they ask
Which vendor speaks the sentences a customer hears
The voice used for every spoken sentence that is NOT an assistant
Choose the announcement voice
Sending `provider: null` clears the selection and returns to the
The chosen vendor's voice catalogue
What the picker offers instead of a text box. Asked of the CURRENT
Choose which vendor hears
The speech-to-text half. Live call captions, voice notes in chat and the
Make the chosen voice say a word
Synthesizes a short probe on ONE WIRE'S selection. The only way to catch
The tenant's voice assistants
Every configured assistant, with two computed answers a column could not
Create a voice assistant
Four refusals are worth knowing about before you write the form:
One voice assistant
One voice assistant
Update a voice assistant
Partial. Fields you do not send are left alone — including `provider`
Delete a voice assistant
Delete a voice assistant
Put an assistant on a live call
Runs the whole chain: resolve which assistant should answer, take one of
Hand the call from the assistant to a person
Escalation, which is the feature working rather than failing. The