Reply on a ticket

POST 
/api/help/tickets/:ticket/messages

A reply on a resolved or awaiting_user ticket moves it back to in_review (recorded in the thread). A closed ticket takes no replies (422) — open a new ticket with related_ticket_id. The platform team is told. A ticket admin who replies on a colleague's ticket follows it.

Request

Responses

201

The ticket after the reply.

404

Resource not found (or not visible to the current tenant).

422

The request failed validation.

429

Rate limit exceeded.

Response Headers

X-RateLimit-Limit

Request quota for the current window.

X-RateLimit-Remaining

Remaining requests in the current window.

Retry-After

Seconds to wait before retrying.