Help
The Help area of the panel (user menu → Help): the support address, the floating launcher the platform configures, and "Report a problem" — a report with links and screenshots/recordings that lands in the platform team's inbox. Every signed-in member.
Support address, floating launcher and report-form limits
What the Help area and the floating launcher need. `support_email` is
Report a problem
Files a report in the platform team's inbox and e-mails the team (links
Start uploading a screenshot or screen recording
Checks the declared type and size (images and videos only, per-kind
Remove an upload that has not been sent with a report
Remove an upload that has not been sent with a report
Finish an upload
The server checks what arrived — size equal to the announced size, type sniffed from the bytes and of the announced kind. Anything else is deleted and refused.
Signed upload target for issue-report attachments on disks that cannot presign (development)
Only ever handed out by `POST /api/help/issue-reports/uploads`; the signature binds the key.
My support tickets (or the workspace's)
The caller's own tickets — support requests and problem reports alike —
Open a support request (Help → Support)
Files a `support` ticket and tells the platform team. The workspace, the
The Help badge — how many followed tickets have news
The Help badge — how many followed tickets have news
A ticket and its thread (marks it read for the caller)
The author's own ticket, or any ticket of the workspace for a member
Reply on a ticket
A reply on a `resolved` or `awaiting_user` ticket moves it back to
Close a ticket
Close a ticket
Follow a colleague's ticket (ticket admins)
A follower is told about the platform's replies and status changes. The author always follows their own (403 here).
Stop following a ticket
Stop following a ticket
E-mail replies to support tickets (inbound mail provider webhook)
Server-to-server from the configured provider only; 404 until inbound