The hours a conversation's customer is subject to

GET 
/api/working-hours/conversations/:conversationId

The channel's own hours when it has them; else the department routing put the conversation in; else the channel's effective hours. Never the assignee's. Read-only; own is always null.

Request

Responses

200

What the level itself stored, and the hours that actually apply with their source.

401

Not authenticated. code: account_disabled means the member's seat was deactivated in this workspace: the session is over even though the token was not revoked (clients sign out and clean up).

403

Authenticated but not allowed.

404

Resource not found (or not visible to the current tenant).