Who this call could be transferred to

GET 
/api/calls/:callId/transfer/targets

The transfer picker's data (SES-1 F4 — devir). Two facts per agent, because they answer different questions: what the agent SAID about taking calls (availability, and the eligible verdict derived from it plus their panel presence), and what the call rows say about them right now (busy, computed — nobody has to remember to flip a switch back after hanging up).

A busy agent CAN still be transferred to: the offer rings as call waiting. An agent who is not eligible cannot, and the server refuses it — parking a customer to ring a phone that will not ring is a worse outcome than saying no here.

Only seats that could actually work this conversation are listed (the channel's access rules and the reply permission), and never the acting agent themselves.

Request

Responses

200

The agents and departments this call may be handed to.

401

Not authenticated. code: account_disabled means the member's seat was deactivated in this workspace: the session is over even though the token was not revoked (clients sign out and clean up).

403

Authenticated but not allowed.

404

Resource not found (or not visible to the current tenant).