Çiçeksepeti

Connect your Çiçeksepeti seller account and three things arrive in ConnectWiz:

• Product questions. What shoppers ask on your product pages lands under Comments, grouped under the product, and you answer from there.
• Orders and returns. They appear on the contact card of the person who placed the order, and Wiz can use them to answer "where is my order?".
• Both people in a gift order. A flower or gift order has a sender and a recipient. ConnectWiz keeps them apart, so the person who received a bouquet never sees what the sender paid or wrote on the card.

What Çiçeksepeti does not let any tool do

Çiçeksepeti's seller API has no product reviews and no order messages. No integration can read or answer them, ours included. Product questions are the only written conversation with shoppers that Çiçeksepeti opens to integrations, and that is what this channel carries.

Before you start

• Plan. Çiçeksepeti is a premium channel, like Trendyol and Hepsiburada. It is available on plans that include premium channels and uses one channel slot. See Plans and subscription.
• Your API key and Seller ID. Both are in the Çiçeksepeti Seller Panel under Account Management (Hesap Yönetimi) → My Integration Information (Entegrasyon Bilgilerim). Your Seller ID is on the same page.

The API key is not self-service

If My Integration Information shows no key, Çiçeksepeti has to issue one. In the Seller Panel open Support (Destek) → Start conversation (Konuşma Başlat) and choose the topic API Integration Processes (API Entegrasyon Süreçleri). The key is sent to you in that conversation. This can take a few days, so ask for it before you plan to go live.

Connect

Go to Settings → Channels → Add channel → Çiçeksepeti (product questions).

The form opens with a box titled Before you connect: three steps in the Çiçeksepeti Seller Panel:

1. If you created an API key before, find it under Account Management (Hesap Yönetimi) → My Integration Information (Entegrasyon Bilgilerim). Your Seller ID is on the same page.
2. No key yet? Request one from Çiçeksepeti Support, as described above.
3. On the same My Integration Information page, type ConnectWiz into the Integrator Name (Entegratör Adı) field and save. The box shows the name with a Copy button. It tells Çiçeksepeti that ConnectWiz works on your behalf.

Then fill in the form:

1. Seller ID.
2. API Key. It is stored encrypted and never shown again.
3. Import history: Don't import (new activity only) or Last 7 / 30 / 90 days. The default is 30 days. Questions, orders and returns from that window are imported quietly. They send no notifications and Wiz does not answer them.
4. Save. ConnectWiz checks the key with Çiçeksepeti before the channel is created. A wrong Seller ID or API Key is refused on the spot.

Each Çiçeksepeti seller account can be connected to a workspace once.

Answering product questions

Questions appear under Comments, grouped under the product they were asked about.

Who asked

Çiçeksepeti does not say who asked a question: no name and no customer ID come with it. Every question shows Çiçeksepeti customer as its author and is never linked to a contact. You cannot see the asker's other conversations or orders from a question, and Wiz cannot either.

How long it has been waiting

Çiçeksepeti documents no deadline for answering. Instead of a countdown, each question shows its age, for example Asked 3 hours ago. Hover over it for the exact time.

Four ways to settle a question

A question is settled once. Whichever of these you choose, it cannot be changed afterwards, and Çiçeksepeti does not take a second answer.

What you choose	What happens
Publish under the product	The question and your answer appear on the product page for every shopper. The button is Publish answer.
Send to the customer only	Only the customer who asked sees the answer. Çiçeksepeti asks why, so choose one under Why only to the customer: A question about an order, This question and answer were published before or Other. The button is Send to customer.
Report as inappropriate	For insults, spam or text that is not a real question. Write a Note to Çiçeksepeti's call centre (required) and click Send report. The question gets no answer. The call centre decides, and its decision appears on the question later.
Belongs to another seller	For a question that was meant for a different seller. Click Mark as not ours. Nothing is sent to the customer, and the question closes here and on Çiçeksepeti.

Pick the first two under How to answer in the reply box.

Report as inappropriate and Belongs to another seller are done by team members who can manage comments. Wiz never reports a question and never marks one as another seller's.

After you settle a question it shows its state: Published, Answered, not live yet (the answer was sent but is not on the product page yet), Sent to the customer only, Reported or Another seller's question.

If someone answers a question in the Çiçeksepeti Seller Panel instead, ConnectWiz picks that up and the question closes here too (see Sync and the API key).

Wiz: drafts by default

On a new Çiçeksepeti channel Wiz writes a draft for each new question, and an agent reads it and sends it. A published answer is public and a question is settled only once, so a person approves by default.

Wiz also picks how to answer, shown as Wiz suggests next to that option:

• Publish under the product for a question about the product;
• Send to the customer only for a question about an order, with the reason A question about an order.

You can always choose the other option before you send.

Wiz is instructed never to write phone numbers, e-mail addresses or links in a Çiçeksepeti answer.

Letting Wiz answer on its own. Automatic answers can be switched on in the channel's comment AI settings. ConnectWiz asks you to confirm first (Turn on automatic answers), because an automatic answer goes out without anyone reading it. Wiz then sends one answer per question, the way it chose: published under the product, or to the customer only.

Orders and returns: the sender and the recipient

A gift order has two people:

• the sender, who placed the order on Çiçeksepeti;
• the recipient, who received the flowers or the gift.

They are usually different people, and the person who writes to your WhatsApp about a delivery is often the recipient. ConnectWiz links each of them differently and shows each of them something different.

On the sender's card

Orders are linked to the sender by Çiçeksepeti's customer ID. Every later order from the same Çiçeksepeti customer goes to the same contact.

The sender's card shows Gifts this person sent: each order with its product, the recipient, the delivery date, status and tracking, and the Card message and Video message that went with it. Card and video messages are personal, so they are shown to agents only. Wiz never sees them.

When the sender writes to you, Wiz knows their recent orders and can answer "where is my order?" with the status, delivery date and tracking link.

On the recipient's card

The recipient is never linked to the sender's Çiçeksepeti account. Their card shows Received orders: the product, the delivery date, the status and the tracking. It never shows who sent the order, the card message or the amount. The sender may have wanted a surprise.

Returns and cancellations

Çiçeksepeti returns and cancellations on the sender's card list each return or cancellation with its reason and Çiçeksepeti's decision: …. Çiçeksepeti does not give a return date, so the date shown is when ConnectWiz first saw it (Seen on …).

Linking the right person

Gift recipients: a suggestion, never automatic

The only phone number on a Çiçeksepeti order is the recipient's, and it is there only when you ship with your own cargo contract. That number is never used to find the sender.

When the recipient's phone matches a contact, a Gift recipient suggestion appears in the Possible matches card on that contact's profile:

• Link as recipient makes them that order's recipient. Their card then shows the order under Received orders, and nothing of the sender.
• Ignore dismisses the suggestion.

By order number

A customer gives you an order number in a chat. Open their profile → Orders → Link a Çiçeksepeti order, enter the number and choose This person on that order:

• Placed the order (sender): the contact is joined to the sender's Çiçeksepeti account, and all of that account's orders appear on their card.
• Received the order (recipient): the contact becomes that one order's recipient only.

Wiz can link a customer to their Çiçeksepeti account by order number too, but only as the sender, and only after the customer gives the sender's full name on that order. A Çiçeksepeti order carries no phone number for the sender, so the name is the proof. After 5 wrong attempts in an hour Wiz stops trying. Wiz never reveals whether an order exists.

E-mail is not used for matching. The e-mail address on a Çiçeksepeti order is a relay address, not the customer's own.

What is not kept

• The tax number and tax office, the finance fields and the invoice relay address on an order are never stored.
• Addresses, card messages and video message links are stored encrypted.
• Full addresses never go to Wiz.

Sync and the API key

Çiçeksepeti has no webhook, so ConnectWiz checks for new activity on a schedule:

What	How often
New questions	Every 5 minutes. Open questions are checked again every 30 minutes, to catch answers given in the Çiçeksepeti Seller Panel.
Orders	Every 10 minutes, for the last 14 days. Cancellations every hour.
Returns	Every 30 minutes, for the last 30 days.

New items appear within that time, not instantly.

Open the channel (Settings → Channels → Çiçeksepeti, Connection tab) to see the Çiçeksepeti connection section:

• Seller ID;
• Integrator Name (Entegratör Adı) and Sent to Çiçeksepeti as: the name ConnectWiz identifies itself with on every request;
• Last question sync, Last order sync and Last return sync;
• History import: Queued, In progress, Done or Failed;
• Last sync error, if there was one;
• Sync now, which fetches everything immediately.

Two badges can appear here and on the channel in the channel list: API key refused when Çiçeksepeti stopped accepting the key, and Test environment (sandbox) when the channel is connected to Çiçeksepeti's test environment instead of your live store.

Replace the API key

When Çiçeksepeti Support issues you a new key, use Replace the API key on the same tab and paste it as New API key. The new key is tried with Çiçeksepeti before it is saved. The channel keeps its questions, orders and settings.

What this channel does not do

Product upload, stock and price updates, invoices, cargo labels, approving or rejecting refunds, and international sales are not part of this channel. Keep using the Çiçeksepeti Seller Panel or your integrator for those.

Troubleshooting

Symptom	Cause
There is no API key under My Integration Information	Çiçeksepeti issues keys on request only. Ask Support with the topic API Integration Processes; it can take a few days.
"Çiçeksepeti did not accept this Seller ID and API Key" when connecting	Copy both again from My Integration Information. Test (sandbox) keys and live keys are different.
"The Seller ID has no spaces" or "The API Key has no spaces"	Something extra was copied with the value. Copy only the ID or the key itself.
"This Çiçeksepeti seller account is already connected to this workspace"	The account is already a channel in this workspace.
The channel shows API key refused	Çiçeksepeti no longer accepts the key. Get a new one from Support and use Replace the API key.
No questions arrive	Questions older than the history you chose are not imported. New ones arrive within about five minutes. Check Last question sync and Last sync error.
A question shows Answered, not live yet	The answer was sent, but Çiçeksepeti has not put it on the product page. Çiçeksepeti does not say when, or whether, it will. Nothing more can be sent.
A question has no name or contact	Expected. Çiçeksepeti does not share who asked.
The Çiçeksepeti card shows "Not available on this plan"	Çiçeksepeti needs a plan with premium channels.
"No Çiçeksepeti order with this number was found"	Check the number. Orders from before the connection, older than the history you imported, may not be synced.
A customer's orders don't show on their card	Orders link to the sender by Çiçeksepeti's customer ID, never by phone. Use Link a Çiçeksepeti order and choose whether they sent or received it.