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Drafts — nothing you type is lost

Whatever you type into a writing box is kept as a draft until it is sent. Leave the conversation, close the tab, lose the connection, take a call on your phone — when you come back, the text is where you left it.

Where drafts are kept​

Every writing box keeps one:

  • the reply to a conversation, and the internal note — two separate drafts, so a note never comes back as a reply to the customer;
  • the e-mail composer in a conversation and in Mail (recipients, Cc, Bcc and subject included), and a new e-mail per mailbox;
  • your answer to a comment (per comment), the notes panel, a contact note;
  • a broadcast, an e-mail campaign and a bulk SMS being written.

Files you already uploaded stay attached to the draft. Files you picked from this computer or phone but that have not finished uploading stay on that device only; the composer says so.

Drafts follow you between devices​

Drafts are saved to your account, not only to the browser. Start a reply on the web, finish it in the mobile app, or the other way round. Another open device updates within a few seconds — but never while you are typing in that box: the text you are writing wins, and the other version waits until you pause.

Conversations with an unsent draft show Draft in the conversation list and in Mail, on every device.

When a draft goes away​

  • When the message is sent and the server has accepted it — on any device. Pressing Send alone does not: a message the channel refuses keeps its text.
  • In Mail, when the e-mail actually leaves. Send first puts the mail aside for a few seconds (Undo), or until the time you chose (Send later); meanwhile the draft is set aside with it, so no other device offers to send the same words again. Undo, or cancelling it in Scheduled, puts the draft back.
  • When you clear the box, or choose Discard draft (Mail).
  • When the conversation, contact or comment it belongs to is deleted.
  • After 30 days without changes.
  • When your account is disabled or removed from the workspace.

Signing out clears the copy on that device only; your drafts are waiting on your next device. If someone else signs in on the same browser or phone, they never see your drafts.

Drafts are private: only you can see your drafts, and they are stored encrypted.